Acceptable Use Policy

solaerp is a staff-scheduling tool. It builds and publishes schedules, runs shift swaps and an open-shift marketplace, and sends work-related notifications by email and SMS. This Acceptable Use Policy sets the rules everyone must follow when using it.

• Use solaerp only for lawful, work-related scheduling of your own staff.
• SMS and email messages are for transactional work-scheduling purposes only. Do not use them for marketing or promotion.
• Only add people to solaerp, and only message them, when you have the authority and the consent required to do so.
• Comply with the TCPA, carrier 10DLC registration rules, CAN-SPAM, and labor and employment laws.
• Do not try to break security, reach another business's data, scrape, reverse-engineer, resell, or overload the Service.
• Each business is responsible for what its own users do.
• Report abuse to support@solaerp.com.

This Acceptable Use Policy applies to everyone who accesses or uses solaerp (the "Service"), provided by Solaerp LLC. That includes the business that subscribes to the Service (the "Customer"), the people the Customer authorizes to administer schedules (such as owners and managers), and the employees or staff the Customer adds (together, "Authorized Users" or "you").

Using the Service means you accept this policy. It is part of, and supplements, our Terms of Service and our SMS Messaging Policy. If anything here conflicts with the Terms of Service, the Terms of Service control unless they say otherwise.

Customer

The business that subscribes to solaerp and controls its own staff data. The Customer acts as the controller of its employees' personal information.

Authorized User

Any person the Customer permits to use the Service, including managers who build schedules and employees who receive notifications, confirm shifts, or claim open shifts.

Service

The solaerp application and its features, including scheduling, shift swaps, the open-shift marketplace, and email and SMS notifications.

solaerp is intended for the day-to-day, transactional work of scheduling your own staff. Acceptable uses include:

• Building, publishing, and updating staff schedules and recurring shift rules.
• Coordinating shift swaps between your employees and offering or claiming open shifts.
• Sending work-related email and SMS notifications to your own staff: schedule-published alerts, shift reminders, two-way shift-confirmation requests, open-shift offers and claims, and time-sensitive coverage or call-out alerts.
• Tracking dental credentials and license expiry dates and receiving expiry reminders, where the dental features apply.
• Reviewing the informational labor-law warning hints (for example, overtime or break flags) as a planning aid.

You may not use solaerp, or allow it to be used, for any of the following.

Unlawful or harmful use

• Any activity that is illegal, that promotes illegal activity, or that violates applicable federal, state, or local law.
• Harassing, threatening, defaming, stalking, or abusing any person, whether through the platform itself or through the email or SMS messages it sends.
• Violating labor or employment laws, wage-and-hour rules, or scheduling and break requirements. You are responsible for complying with all applicable labor and employment laws; the Service's labor-law hints are informational only and do not make a schedule lawful.
• Misrepresenting your identity, impersonating another person or business, or accessing the Service using credentials or a magic-link sign-in that is not yours.

Messaging abuse (email and SMS)

• Sending unsolicited, marketing, promotional, advertising, or other non-transactional messages over the SMS feature. SMS is for transactional work-scheduling only; marketing or promotional texts are banned and violate this policy, the TCPA, and mobile-carrier rules.
• Sending SMS to any person without the prior express consent required by the Telephone Consumer Protection Act (TCPA) and the authority to contact them about their work schedule. You must obtain and be able to evidence that consent before a number is messaged.
• Using the SMS feature without completing, or in violation of, the carrier 10DLC (Application-to-Person / A2P) brand and campaign registration that applies to business text messaging, or sending message content that does not match a registered, approved use case.
• Adding phone numbers or email addresses that you do not have permission to message, or that do not belong to your own staff.
• Violating the TCPA, the CAN-SPAM Act, carrier 10DLC rules, or any other law or regulation governing electronic communications.
• Ignoring opt-out requests, or sending messages to a person who has replied STOP or otherwise withdrawn consent.

Misuse of personal data

• Uploading or entering personal data about other people without the authority or consent to do so.
• Using staff personal information for any purpose other than scheduling and the work-related notifications the Service provides.
• Collecting, storing, or sharing data about individuals in violation of privacy laws or your own obligations to them.

Security and integrity

• Attempting to breach, probe, or circumvent the security of the Service, including its passwordless magic-link sign-in or server-side sessions.
• Attempting to bypass tenant isolation or PostgreSQL Row-Level Security, or to access, view, modify, or exfiltrate data belonging to any other Customer or tenant.
• Scraping, harvesting, or systematically extracting data from the Service.
• Reverse-engineering, decompiling, disassembling, copying, reselling, renting, sublicensing, or creating derivative or competing services from the Service.
• Introducing malware, viruses, worms, ransomware, or any other malicious or harmful code.
• Overloading, flooding, or otherwise abusing the system's resources, or interfering with its normal operation or availability for others.

The Customer is responsible for the conduct of all of its Authorized Users and for ensuring they follow this policy, the Terms of Service, and the SMS Messaging Policy. This includes the managers and employees the Customer invites to the Service.

• Making sure each phone number and email address added to solaerp belongs to a staff member you are entitled to contact about work, and that you have obtained any consent required, including the prior express consent the TCPA requires before sending SMS.
• Confirming you have the authority and lawful basis to enter staff personal data, including dental credentials and expiry dates, where applicable.
• Keeping your staff list accurate and removing people who should no longer receive messages.
• Honoring opt-out and data-rights requests. Because the Customer is the controller of its employees' data, staff typically exercise their access, correction, and deletion rights through their employing business; Solaerp LLC processes that data only on the Customer's behalf and instructions.

If we believe this policy has been violated, we may take any action we consider appropriate, depending on the seriousness and circumstances of the violation. We may act with or without prior notice when needed to protect the Service, other Customers, or third parties.

1. Warning. We may notify the Customer of the issue and ask that it be corrected.
2. Suspension. We may suspend access to all or part of the Service, including the email or SMS messaging features, while we investigate or until the issue is resolved.
3. Termination. We may terminate the affected account or the Customer's use of the Service for serious or repeated violations.
4. Referral. Where warranted, we may report unlawful activity to law enforcement, regulators, mobile carriers, or other appropriate authorities and cooperate with their investigations.

These measures are in addition to any other rights or remedies available to Solaerp LLC under the Terms of Service or applicable law.

If you believe someone is misusing solaerp — for example, sending unwanted messages, harassing others, or attempting to access data that is not theirs — please tell us. Include as much detail as you can, such as what happened, when, and any message content involved.

Report abuse

support@solaerp.com

Privacy questions

privacy@solaerp.com

Mailing address

Hialeah, Florida, United States

Website

solaerp.com

This Acceptable Use Policy works together with our other agreements and policies. Read them as a set:

• Terms of Service — the master agreement that governs your use of solaerp; this policy is incorporated into it, and the Terms control in the event of a conflict.
• SMS Messaging Policy — explains how the two-way SMS feature works through our telecommunications provider (Twilio), the consent and carrier 10DLC requirements, opt-out and help keywords (STOP/HELP), and the transactional-only rule for text messages.
• Privacy Policy — explains what data solaerp handles and how, and confirms that Solaerp LLC does not sell personal data and does not use advertising networks or third-party tracking cookies.

We may update this policy from time to time. Material changes will be communicated as described in the Terms of Service. This Acceptable Use Policy is governed by the laws of the State of Florida.