Terms of Service

solaerp is a staff-scheduling service for small service businesses. It lets a business build and publish schedules, run shift swaps and an open-shift marketplace, and send schedule and shift notifications to staff by email and SMS. These Terms of Service (the "Terms") form a binding agreement between your business and Solaerp LLC ("Solaerp LLC", "we", "us"). By creating an account, signing in, or otherwise using the Service, you agree to these Terms.

• Your business owns its data. We host and process it only to run the Service for you.
• Sign-in is passwordless: we email a magic link instead of storing passwords.
• There is a 14-day free trial with no credit card. We do not process online payments or collect card data at this time.
• SMS messages are delivered through Twilio and depend on mobile carriers.
• You are responsible for getting any consent needed to text your staff.
• The labor-law warning hints are informational only and are not legal, payroll, or HR advice.
• The Service is provided "AS IS" without warranties, and our liability is limited as described below.

These capitalized terms have the following meanings throughout these Terms:

Service

The solaerp staff-scheduling application and related features, including scheduling, recurring shift rules, shift swaps and the open-shift marketplace, email and SMS notifications, labor-law warning hints, and the dental tools described in Section 4, made available by Solaerp LLC.

Customer

The business or organization that opens and controls an account to use the Service. The Customer is the party bound by these Terms.

Account Owner

The individual who creates or administers the Customer's account and who represents that they are authorized to bind the Customer to these Terms.

Authorized Users

The Customer's staff, managers, and other personnel whom the Customer invites or permits to access or receive communications from the Service (for example, employees who view schedules, swap shifts, or reply to confirmation texts).

Customer Data

All data the Customer or its Authorized Users submit to or generate through the Service, including business and account details, staff records (name, work email, mobile phone, job role), schedules and work assignments, dental credentials and their expiry dates, and the content of SMS and email messages sent through the Service.

To open an account you must be at least 18 years old and authorized to enter into these Terms on behalf of the Customer. If you are accepting these Terms for a business, you represent that you have the authority to bind that business, and "you" then refers to that business.

Passwordless sign-in

The Service uses passwordless sign-in: we email a one-time magic link to the address on file rather than storing a password. No passwords are created or stored. Anyone who receives or opens that link may be able to access the associated account. You are responsible for keeping the email inbox used for sign-in secure, for not forwarding or sharing magic links, and for promptly telling us if you believe an account has been accessed without authorization.

Responsibility for Authorized Users

The Customer is responsible for all activity that occurs under its account and for the acts and omissions of its Authorized Users. The Customer must ensure its Authorized Users comply with these Terms and is responsible for managing their access, including removing users who should no longer have access.

solaerp helps a business plan and communicate staff schedules. Core capabilities include:

• Building and publishing staff schedules, including recurring shift rules designed to handle daylight-saving-time changes safely.
• Shift swaps between employees and an open-shift marketplace where shifts can be offered and claimed.
• Notifications by email and SMS, including schedule-published alerts, shift reminders, two-way shift-confirmation requests (where an employee replies to confirm), open-shift offers and claims, and time-sensitive coverage or call-out alerts.
• Labor-law warning hints, such as overtime and break flags, which are informational only.
• Append-only audit and version history that records changes for accountability.

We will continue to develop the Service and may add, change, or remove features over time. We will try not to materially reduce core functionality, but the features described here may evolve.

solaerp launched first for dental practices and includes tools tailored to that setting:

• Operatory and chair coverage scheduling.
• Dentist-assistant pairing rules.
• Credential and license tracking, with reminders before credentials expire.

New Customers may use the Service under a 14-day free trial. No credit card is required to start the trial, and no card data is collected or stored.

We may modify, shorten, extend, or end the free trial at any time. We may also change the features available during a trial.

As between the parties, the Customer owns its Customer Data. We do not claim ownership of it.

The Customer grants Solaerp LLC a limited, non-exclusive license to host, store, process, transmit, and display Customer Data solely as needed to operate, maintain, secure, and support the Service for the Customer. This license expressly includes sending email and SMS messages on the Customer's behalf and at the Customer's instruction to deliver schedule alerts, reminders, confirmation requests, open-shift offers, and coverage alerts to the Customer's Authorized Users.

The Customer's responsibilities for its data

The Customer is the controller of its employees' and other Authorized Users' personal data. solaerp processes that data on the Customer's behalf and on its instructions. The Customer is responsible for:

• Having a lawful basis and any required consent to add staff personal data and to message its staff by email and SMS, including obtaining consent before sending text messages to mobile numbers.
• The accuracy, quality, and lawfulness of the Customer Data it submits.
• Providing its Authorized Users with any privacy notices required by law and responding to their data-rights requests, since staff typically exercise data rights (access, correction, deletion) through their employer.
• Obtaining and maintaining any rights needed for us to process the Customer Data to operate the Service.

We do not sell personal data, do not operate third-party advertising networks, and do not use advertising or third-party tracking cookies. How we handle data is described further in our Privacy Policy.

Your use of the Service must comply with our Acceptable Use Policy and our SMS Messaging Policy, which are incorporated into these Terms by reference. By using the Service you agree to both.

Acceptable Use Policy

/legal/acceptable-use

SMS Messaging Policy

/legal/sms

In particular, you must not use the Service to send unlawful, harassing, or unsolicited messages, and you must comply with all applicable laws governing employment communications and text messaging when sending notifications to your staff.

The Service relies on certain third parties to function. SMS messages are sent and received through Twilio, a third-party telecommunications provider, and depend on mobile-carrier availability and behavior. Delivery, timing, and receipt of text messages are not guaranteed and may be delayed, blocked, or filtered by carriers outside our control.

Email notifications are sent through the operator's own mail server rather than a third-party email vendor; email delivery still depends on receiving mail systems and may be delayed or filtered.

We aim to keep the Service available and reliable, including using encryption in transit (TLS/HTTPS) and nightly database backups, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, updates, third-party outages, or other factors.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will meet your requirements, that notifications will be delivered or delivered on time, or that the Service will be secure, uninterrupted, or free of errors.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Solaerp LLC AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This includes, without limitation, any damages arising from a missed, delayed, or undelivered email or SMS notification, from reliance on a labor-law warning hint or credential reminder, or from carrier or third-party-provider behavior.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF Solaerp LLC ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100), GIVEN THAT THE SERVICE IS CURRENTLY OFFERED WITHOUT CHARGE. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

The Customer will defend, indemnify, and hold harmless Solaerp LLC and its owners, employees, and suppliers from and against any third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• The Customer's or its Authorized Users' use of the Service in violation of these Terms, the Acceptable Use Policy, or the SMS Messaging Policy.
• The Customer Data, including any claim that it is inaccurate, unlawful, or infringes the rights of a third party.
• The Customer's failure to obtain a lawful basis or any required consent to message its staff or to process their personal data.
• The Customer's violation of any applicable law, including employment, labor, privacy, or telecommunications law.

You may stop using the Service and close your account at any time. We may suspend or terminate access to the Service if you breach these Terms, if your use poses a security, legal, or operational risk, or if required by law, and we may end a free trial as described in Section 5.

Data export and deletion

On termination, you may request an export of your Customer Data within a reasonable period before it is deleted. After that period, we will delete or de-identify Customer Data in the ordinary course, except for limited records we are required or permitted to retain (such as minimal server and security logs and message delivery-status logs) and copies that may persist in routine nightly backups until those backups expire.

We may modify the Service as described in Section 3. We may also update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by email or a notice within the Service.

Changes take effect when posted unless we state otherwise. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, you should stop using the Service.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. You and Solaerp LLC agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in the State of Florida, and you consent to the personal jurisdiction of those courts.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Questions about these Terms or the Service can be directed to Solaerp LLC:

Product

solaerp

Company

Solaerp LLC

Support

support@solaerp.com

Privacy

privacy@solaerp.com

Mailing address

Hialeah, Florida, United States

Website

solaerp.com